Mistplay Privacy Policy — Our commitment to protecting your data

1Introduction

Mistplay.ws ("mistplay", "we", "us") is committed to protecting your ("user", "you") personal data. This privacy policy explains how mistplay collects, stores, and uses your information.

By using the mistplay website or creating an account, you agree to this privacy policy. Please read it carefully before using the site.

This policy has been prepared in English with Bangladeshi users in mind. Our goal is to ensure every user retains full control over their personal information.

2Data Collection

Mistplay collects your information in several ways. Below is a full breakdown of the types of data we collect:

Additionally, when you contact our support team, certain information may be recorded — such as chat history or email exchanges.

3Use of Data

Mistplay uses your data solely for the following purposes:

• For account creation and management.
• For processing deposits and withdrawals.
• For KYC verification and fraud prevention.
• To personalize your gaming experience.
• To send relevant bonuses and promotions (with your consent).
• To monitor gaming behavior and ensure responsible gaming.
• To meet legal and regulatory obligations.
• To improve site security and performance.

4Data Sharing

Mistplay never sells your personal data. However, information may be shared in certain circumstances:

• Service Providers: Payment gateways and technology partners — operating solely on behalf of mistplay.
• Legal Authorities: Data may be disclosed in response to a court order or valid request from a government authority.
• Fraud Prevention: Data may be shared with regulatory bodies to detect suspicious activity.
• In the event of a business transfer (merger or acquisition), data may be transferred — however, this policy will remain in effect.

5Cookies Policy

The mistplay website uses cookies — small text files stored in your browser that help improve site functionality.

• Essential Cookies: Used to maintain login sessions and ensure security. These cannot be disabled.
• Performance Cookies: Monitors site loading speed — completely anonymous.
• Functional Cookies: Remembers your language preference and layout settings.
• Marketing Cookies: Used to display relevant advertisements. You can disable these through your browser settings.

You can manage cookies at any time through your browser settings. Note that disabling certain cookies may limit some features of the site.

6Data Security

Mistplay uses industry-leading technology to protect your data. Here's what our security measures include:

• All data transfers are secured with SSL/TLS 256-bit encryption.
• Passwords are stored using bcrypt hashing — no one can view them directly.
• Financial data is stored in compliance with PCI-DSS standards.
• Two-Factor Authentication (2FA) can be optionally enabled.
• Regular security audits and penetration testing are conducted.
• Automatic alerts are sent for any suspicious login attempts.

7Data Retention Period

Mistplay only retains your data for as long as necessary. The general policy is:

• Active account data is retained for as long as the account remains open.
• After account closure, data may be retained for up to 5 years as required by legal obligations.
• Transaction records are retained in accordance with financial regulatory requirements.
• Retention periods may be extended in the event of a legal dispute or investigation.

Once the retention period ends, data is securely deleted or anonymized.

8Your Rights

As a mistplay user, you have the following rights over your data:

9Minor Protection

Mistplay strictly prohibits use by anyone under 18. We never knowingly collect personal information from minors.

• Age verification is mandatory at the time of registration.
• Proof of age must be submitted as part of the KYC process.
• If a user is found to be under 18, their account will be closed immediately.

If a parent or guardian believes their child is using mistplay, please contact us immediately at support@mistplay.ws.

10Third-Party Links & Services

Game software providers on the mistplay platform operate as third parties. These providers maintain their own privacy policies.

• Game software providers are internationally recognized and licensed.
• Payment partners (bKash, Nagad, Rocket) follow their own security protocols.
• Mistplay is not responsible for the privacy practices of these third-party providers.

11Policy Updates

Mistplay may update this privacy policy as needed. If changes are made:

• The "Last Updated" date at the top of the page will be revised.
• For significant changes, a notification will be sent to your registered email address.
• Continued use of mistplay after any changes takes effect will be considered acceptance of the updated policy.

We recommend visiting this page regularly to stay informed of the latest updates.

12Contact

For any questions, concerns, or requests regarding this Privacy Policy, please get in touch with us:

• Email: support@mistplay.ws
• Live Chat: Click the chat icon at the bottom-right corner of the site.
• Support Hours: 24 hours a day, 7 days a week.